Shipping policy

Shipping Locations

This Shipping Policy applies to orders shipped worldwide.

Delivery Times

Order cutoff time: 5:00 PM (PT), Monday to Friday. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order handling time: 1 – 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.

Transit time: 7 – 9 business days (Monday to Friday).

Estimated delivery time: 8 – 12 business days.

Carrier Services

We partner with reliable carriers for international delivery. Orders are shipped via Yanwen or Yunexpress, with final delivery handled by your local postal service (e.g. USPS in the United States, Royal Mail in the United Kingdom, Australia Post in Australia, Canada Post in Canada).

Shipping Costs

USA, UK, Australia, Canada: $4.99 USD or local currency equivalent, shown at checkout.

All other countries: $4.85 USD or local currency equivalent, shown at checkout.

Delivery Issues

If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Order Tracking page.

Questions?

Visit our FAQ page or contact our customer service team.

Contact Information

Store Name: Super Pet

Address: Dephna House, 7 Coronation Rd, London NW10 7PQ, United Kingdom

Email: info@superpetme.com

Phone: +44 7848 179114

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT)

We do our best to reply to your e-mail within 1–2 business days.